Refund Policy

Refund Policy

Effective Date: April 21, 2026
Last Updated: April 21, 2026

At wedme.net, operated by GLORIA XC LLC, we are committed to delivering high-quality products. We understand that issues can occasionally arise, and we want to make sure you are taken care of when they do.

Please read this policy carefully before making a purchase.

1. Our Return Policy

We accept returns only under the following circumstances:

  • The item arrived physically damaged (e.g., broken, cracked, torn)
  • The item received is significantly not as described (e.g., wrong item, wrong size, major defect)

We do not accept returns or issue refunds for:

  • Change of mind or buyer's remorse
  • Items that have been used, washed, or altered
  • Minor color variations due to screen display differences
  • Incorrect shipping addresses provided by the customer
  • Delays caused by shipping carriers

2. Return Window

All return requests must be submitted within 30 days of the delivery date as confirmed by the tracking information. Requests submitted after this period will not be accepted.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at support@wedme.net with the subject line: "Return Request – Order #[Your Order Number]"
  2. Include the following in your email:
    • Your full name and order number
    • A clear description of the issue
    • Photos or videos clearly showing the damage or discrepancy
  3. Our team will review your request within 2–3 business days and respond with next steps.

Please do not ship any items back without receiving written authorization from our team. Unauthorized returns will not be accepted or refunded.

4. Refund Process

Once your return is approved and the item is received and inspected (if required), we will process your refund within 5–7 business days. Refunds will be issued to the original payment method used at checkout.

Please note:

  • Original shipping charges are non-refundable
  • Return shipping costs may be covered by us if the return is due to our error (damaged or wrong item)
  • Processing times may vary depending on your bank or card issuer

5. Exchanges

We do not offer direct exchanges at this time. If you received a damaged or incorrect item, we will issue a refund or send a replacement at our discretion after the return is approved.

6. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

  • Items returned without prior authorization
  • Items returned after the 30-day window
  • Items that show signs of use, damage caused by the customer, or missing original packaging

7. Damaged or Lost in Transit

If your order was lost or severely damaged during shipping, please contact us immediately at support@wedme.net with your order number and any available evidence. We will work with the carrier to resolve the issue and ensure you receive a satisfactory resolution.

8. Contact Us

For any questions about our Refund Policy, please reach out to us:

GLORIA XC LLC
1673 South Spartan Street
Gilbert, AZ 85233
Email: support@wedme.net
Phone: +1 480-586-8366
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM MST